Q: How long will it take to receive my GeneticArt?
A: It will take approximately four weeks for you to receive your GeneticArt. If rush orders are required, please contact us.
Q: Are there gift options available?
A: Yes. The buyer needs only to specify the size and the type (canvas or glossy print) of GeneticArt. The gift recipient can specify the color scheme. Monetary Gift Certificates are also available.
Q: What can be identified from my GeneticArt?
A: The only information that can be identified from your GeneticArt is listed in the How it Works section.
Q: How is my DNA collected?
A: We send you an easy to use collection kit complete with step-by-step directions. You can learn more about our process here.
Q: What materials do you use to create the GeneticArt?
A: Each piece is printed on high quality acid free canvas, using pigmented inks designed to resist fading or on high quality photographic paper.
Q: Does my GeneticArt come in a frame?
A: No, your GeneticArt does not come with a frame.
Q: Will my GeneticArt image be stored?
A: Your GeneticArt image will be stored for one month; however, we can store your image upon request for future orders.
Q: Is there a discount for more than one piece of GeneticArt?
A: Yes. Contact us for more information.
Q: What is your return policy?
A: We have two steps to ensure that you are 100% satisfied with your GeneticArt. The first is approval of your proof and the second is upon receipt of your GeneticArt. It’s Genetic has a 100% satisfaction guarantee.
Q: Do you ship outside the US?
A: Please contact us.
Q: How do you ensure my privacy?
A: It’s Genetic understands your security concerns. Immediately after processing and generating your GeneticArt, your DNA will be destroyed and no record will be kept.
Q: What are your shipping charges?
A: Shipping for most GeneticArt is $25. For very large pieces, shipping is $35.
A: It will take approximately four weeks for you to receive your GeneticArt. If rush orders are required, please contact us.
Q: Are there gift options available?
A: Yes. The buyer needs only to specify the size and the type (canvas or glossy print) of GeneticArt. The gift recipient can specify the color scheme. Monetary Gift Certificates are also available.
Q: What can be identified from my GeneticArt?
A: The only information that can be identified from your GeneticArt is listed in the How it Works section.
Q: How is my DNA collected?
A: We send you an easy to use collection kit complete with step-by-step directions. You can learn more about our process here.
Q: What materials do you use to create the GeneticArt?
A: Each piece is printed on high quality acid free canvas, using pigmented inks designed to resist fading or on high quality photographic paper.
Q: Does my GeneticArt come in a frame?
A: No, your GeneticArt does not come with a frame.
Q: Will my GeneticArt image be stored?
A: Your GeneticArt image will be stored for one month; however, we can store your image upon request for future orders.
Q: Is there a discount for more than one piece of GeneticArt?
A: Yes. Contact us for more information.
Q: What is your return policy?
A: We have two steps to ensure that you are 100% satisfied with your GeneticArt. The first is approval of your proof and the second is upon receipt of your GeneticArt. It’s Genetic has a 100% satisfaction guarantee.
Q: Do you ship outside the US?
A: Please contact us.
Q: How do you ensure my privacy?
A: It’s Genetic understands your security concerns. Immediately after processing and generating your GeneticArt, your DNA will be destroyed and no record will be kept.
Q: What are your shipping charges?
A: Shipping for most GeneticArt is $25. For very large pieces, shipping is $35.